Member Service Representative (Former Employee) - Rancho Cucamonga, CA - February 6, 2020 IEHP medical benefits help all. IEHP DualChoice Member Services (877) 273-4347 (800) 718-4347 (TTY) IEHP 24-Hour Nurse Advice Line (for IEHP Members only) (888) 244-4347 (866) 577-8355 (TTY) Provider Relations (909) 890-2054. • Provide Member’s with health plan education regarding Medi-Cal/IEHP benefit coverage and eligibility. You can not even get a sip of water without taking some personal time and you have to mark personal time or else those calls keep on coming in. I had a wonderful experience from beginning to end. I enjoy my job and the Members I speak to. I do not have anything bad to say about this company. Only allowed 15 mins of personal time to use the restroom or get water ect. (800) 718-4347 (TTY), IEHP DualChoice Member Services I do not enjoy the micro management. If you have BOTH Medicare and Medi-Cal with IEHP: BHT services are based on reliable evidence and are not experimental. For example Halloween is huge but the rest of the company is alotted time to enjoy the parade and participate. Schedule, cafeteria on site, employee involved. You can also email [email protected]. Very micromanaged. Medi-cal supervisors are shady talk about other supervisors and reps out loud. Rewards and Wellness. Questions about Inland Empire Health Plan. Customer service is always first and everyday you strive to meet the health needs of the community. Or take a look at our GEICO Customer Service page. Calling Inland Empire Health Plan (IEHP) customer service faster by GetHuman. If you have any questions or ask your PCP for screening, diagnosis and treatment, you can call IEHP Member Services at 1-800-440-IEHP (4347) / TTY (800) 718-4347, Monday – Friday, 8am – 5pm. It is open to IEHP Members and the general community. It is an amazing company to work for. However the training does prepare you to complete your day-to-day task. The call is toll free. Lack skills.They spend all day gossip. IEHP Member Service Representative (Former Employee) - Rancho Cucamonga, CA - March 24, 2018 It is an amazing company to work for. New Iehp Member Services jobs added daily. Management treats you like a number with no respect. Explore Opportunities. Learning new material on medical benefits to educate all new members on their rights. working hours are 8am - 5pm which can sometimes be inconvenient. Some of the services listed are covered only if IEHP or your IPA approves first. Treatment may or may not include Applied Behavioral Analysis (ABA). At IEHP, you will find opportunities to take initiative, expand your knowledge and advance your career while working a position that’s both challenging and rewarding. (877) 273-4347 Visit IEHP's Mental Health page for general mental health information. This service will teach members how to optimize their benefits so they can get the care they need, when they need it. We did the same thing everyday. Inland Empire Health Plan Reviews by Job Title, See more Inland Empire Health Plan reviews by job title, Inland Empire Health Plan Reviews by Location, Career recommendations for Member Services Representative, Explore information on salaries, job satisfaction, skills and more, Popular locations for Member Services Representative in US. TTY users should call 1-800-718-4347. The company is a great place to work at. To Enroll with IEHP (866) 294-4347 (800) 720-4347 (TTY) IEHP Medi-Cal Member Services (800) 440-4347 (800) 718-4347 (TTY) IEHP DualChoice Member Services (877) 273-4347 (800) 718-4347 (TTY) IEHP … Member service representative job is awful. On average, how many hours do you work a day at Inland Empire Health Plan? Good management in my department, friendly department. It was so hard to assist members with real issues when the communication between other departments were HORRIBLE. Change member's doctors, order new ID cards, register members for programs; weight management, diabetes program, carseat program, check referral status, assist members and providers with eligibility information, etc. BHT is medically necessary after the Provider has completed a comprehensive developmental surveillance and screening, and have recommended BHT services is clinically warranted to treat persistent developmentally inappropriate behavior and/or diagnoses that may be able to be corrected or ameliorated with BHT services. This place is stressful and not enjoyable to be in. ©2020 Inland Empire Health Plan All Rights Reserved. This company was a great company to work for. No job security you can get called in and get fired no warning or write ups. Overall, it was the company for me, but there were alot of perks including the benefits. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Good work environment and excellent benefits. IEHP DualChoice Member Services (877) 273-4347 (800) 718-4347 (TTY) IEHP 24-Hour Nurse Advice Line (for IEHP Members only) (888) 244-4347 (866) 577-8355 (TTY) Provider Relations (909) 890-2054. Cost to Member. To report inaccuracies of this online Provider & Pharmacy Directory, you can call IEHP Member Services at 1-800-440-IEHP (4347), 8am-5pm (PST), Monday-Friday. I worked at the call center 8am-5pm which was very stressful. Covered services that may need an approval from IEHP or your IPA or medical group first are marked by an asterisk (*). If you have questions, call IEHP Member Services at 1-800-440-IEHP (4347), 8am-5pm (PST), Monday-Friday. Aberrant behaviors include but are not limited to self-injury, aggression, and deficits in language skills, daily living skills, and social skills. Resolve Medical concerns & pharmacy issue to call in patients to fulfillment was a daily task love doing. Management stops your growth if you want to apply out of department. The only thing about the company is that it is hard to move up to a different department, especially when you work in member services. Do yourself a favor don’t apply for member services it’s the bottom of the barrel and the sh** end of the stick in that department. Great team culture and community, company is a great place to start career, there are a lot of changes that occur on a daily basis so you must be flexible. Have no knowledge and are unprofessional. It was very rewarding being able to assist in the bilingual English/Spanish to new and existing members regarding medical benefits and eligibility, and monitor and maintain all enrollment/dis-enrollment status to health care providers. You can even participate in the activities that are for the company because they dont allow time for Member Services to enjoy. With a provider network of more than 6,000 and a team of more than 2,000 employees, IEHP provides quality, accessible healthcare services to more than 1.2 million members. Today's top 19 Iehp Member Services jobs in United States. The benefits were amazing though. The coverage criteria have been expanded to include IEHP Members who meet ALL the below: Behavioral Health Treatment (BHT) is the design, implementation and evaluation of environmental modifications, using behavioral stimuli and consequences, to produce socially significant improvement in human behavior, including the direct observation, measurement and functional analysis of the relations between environment and behavior. To Enroll with IEHP (866) 294-4347 (800) 720-4347 (TTY) IEHP Medi-Cal Member Services (800) 440-4347 (800) 718-4347 (TTY) IEHP DualChoice Member Services (877) 273-4347 (800) 718-4347 (TTY) IEHP … If you have any questions or ask your PCP for screening, diagnosis and treatment, you can call IEHP Member Services at 1-800-440-IEHP (4347) / TTY (800) 718-4347, Monday – Friday, 8am – 5pm. Had great team culture. Effective July 1, 2018, Behavioral Health Treatment is no longer a covered benefit solely for Members Diagnosed with Autism Spectrum Disorder. Not member services unless you took pto to have the day off. "Navigating the health care system can be intimidating for any population," said Jeanna Kendrick, IEHP care integration senior director. If you have any questions or ask your PCP for screening, diagnosis and treatment, you can call IEHP Member Services at 1-800-440-IEHP (4347) / TTY (800) 718-4347, Monday – Friday, 8am – 5pm. Meaningful Careers. What is the most stressful part about working at Inland Empire Health Plan? TTY users should call 1-800-718-4347 or … Remarks noted by QA’s are sarcastic and lack positive enforcement. At IEHP, we believe in rewarding our Team Members for their talent and contribution to our mission. Resolve Medical concerns & pharmacy issue to call in patients to fulfillment was a daily task love doing. Clock in and you get 3 breaks 2 15mins and a lunch break that's typical at all workplaces. 866-223-4347 Customer service. IEHP Medi-Cal Member Services Great company to work for unless you are in member services. Help people considering your employer make a good choice. health fairs and free lunch during busy periods in the month. This is also reflected in a higher level of member satisfaction: 97 percent in 2017. You can work all year for this company and at your annual review be placed on corrective action. (866) 294-4347 I worked at IEHP as a temp for 6 months before being hired on as an MSR. To Enroll with IEHP (866) 294-4347 (800) 720-4347 (TTY) IEHP Medi-Cal Member Services (800) 440-4347 (800) 718-4347 (TTY) IEHP DualChoice Member Services (877) 273-4347 (800) 718-4347 (TTY) IEHP … Your whole life is micromanaged there like clockwork. Through a dynamic partnership with Providers and Community, award-winning service and innovative products, IEHP is fully committed to advocating for our Members … They work you like a dog and monitor your every move. What tips or advice would you give to someone interviewing at Inland Empire Health Plan? We are also one of the largest employers in the region. IEHP DualChoice Member Services (877) 273-4347 (800) 718-4347 (TTY) IEHP 24-Hour Nurse Advice Line (for IEHP Members only) (888) 244-4347 (866) 577-8355 (TTY) Provider Relations (909) 890-2054. (800) 720-4347 (TTY). We recognize the value of every person and are guided by our commitment to excellence and leadership. How do I apply for Medi-Cal: Call the IEHP Enrollment Advisors at (866) 294-4347, Monday – Friday, 8am – 5pm. Managers talk down to you and don't care about you as a person. I was responsible for answering member's calls and documenting them. Meet IEHP and Member Services Call Center standard and policy requirements. Good team culture within the company and excellent benefits. Meet IEHP and Member Services Call Center standard and policy requirements. (866) 577-8355 (TTY), To Enroll with IEHP Our community is ready to answer. Not need 24-hour medical/nursing monitoring or procedures provided in a hospital or intermediate care facility for persons with intellectual disabilities. (888) 244-4347 Management expects for the associate to answer and complete a certain number of calls per day. To Enroll with IEHP (866) 294-4347 (800) 720-4347 (TTY) IEHP Medi-Cal Member Services (800) 440-4347 (800) 718-4347 (TTY) IEHP DualChoice Member Services (877) 273-4347 (800) 718-4347 (TTY) IEHP … Long-Term Services and Supports (Medi-Cal), IEHP Texting Program Terms and Conditions. Member Services is one step above a sweat factory. Enjoyed as siting every customer with their financial needs, and knowing I was their to assist, especially the non-english speaking customers. Our friendly bilingual staff can help you to take free classes, learn about health care, and learn about health coverage programs. This is a crazy stressful environment. great compensation benefits are awesome for the employee and family. We may not quite have as much of this available for Inland Empire Health Plan (IEHP) customer service issues or reviews, but we hope that you visit GetHuman again next time you have a problem with another company. This job also provides a retirement program, paid vacation, paid sick leave, and yearly bonuses. Call Center Team Members are advocates whose mission is to collaborate with the people we serve to improve our Members’ health, by maintaining the highest ethical standards and through delivering quality focused, innovative, best-in-class service. The workday was the same everyday. What is the best part of working at Inland Empire Health Plan? Validating proof of member eligibility is now completed in just 10 minutes instead of the previous four hours. The coverage criteria have been expanded to include IEHP Members who meet. If you don’t have a Doctor, you can find a behavioral health specialist in your area, or call us at (800) 440-IEHP (4347), TTY (800) 718-4347 and ask to speak to the Behavioral Health Department. all Inland Empire Health Plan reviews in United States, all Inland Empire Health Plan reviews worldwide. There is no cost to the Member for these services. That creates lack of trust since weekly meeting fail to inform you that’s the next action . everyone is very nice and respectful. No job security you can get called in and get fired no warning or write ups. BHT services teach skills using behavioral observation and reinforcement, or through prompting to teach each step of targeted behavior. Simple the rest of the company has a good employee productive enviorment. Member Service Representative (Former Employee) - Rancho Cucamonga, CA - February 6, 2020 IEHP medical benefits help all. Lunches and breaks are timed and scheduled accordingly due to the service level of phone calls coming in. IEHP is here Monday through Friday from 8am to 5pm. Current Wait: 7 mins (2m avg) Hours: 24 hours, 7 days; best time to call: 3:45pm. IEHP has significantly improved first-call resolution in the Member Services area, from 65 to 81 percent. I love working at IEHP. Im sorry if I'm using my PTO it will not be for me hang around there. Workdays care very busy with a very high volume of calls consistently throughout the workday. Have a recommendation from a licensed physician and surgeon or a licensed psychologist that evidence based BHT services are medically necessary. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. IEHP DualChoice Member Services (877) 273-4347 (800) 718-4347 (TTY) IEHP 24-Hour Nurse Advice Line (for IEHP Members only) (888) 244-4347 (866) 577-8355 (TTY) Provider Relations (909) 890-2054. IEHP Care Coordinators work with each area to guide and support the member in managing and navigating their health service benefits with ease. I did advance to a Medicare MSR within a year and if my attendance would have been better I could have had more advancement opportunities. Overall, the job can be quite stressful, but depending on who your manager is they'll typically work with you to manage the job stress. The job was not that hard. The hardest part was not being being able to meet the needs of a patient who couldn't qualify for insurance. The most enjoyable part of the job is having nice coworkers to work with. Good Company if your not in member services, Increased stress levels/no advancement/ favoritism. Horrible leadership. RANCHO CUCAMONGA, Calif., Nov. 17, 2020 /PRNewswire/ -- Inland Empire Health Plan (IEHP) honored San Bernardino County Supervisor Josie Gonzales during its Nov. 9 board meeting, commemorating her 16 years of service as the County's Fifth District Supervisor, including 10 years as a member of IEHP's Governing Board. Great place to work with wonderful benefits. How many vacation days do you get per…. (800) 718-4347 (TTY), IEHP 24-Hour Nurse Advice Line (for IEHP Members only) Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. If i could i would go back to work for this company again. You have nothing to look forward to but being on the phone. How did you feel about telling people you worked at Inland Empire Health Plan? For example, look at our eBay Customer Service page. I learned Medical Terminology. If you need help, call IEHP Member Services at 1-800-440-IEHP (4347) (TTY 1-800-718-4347). PCPs will continue to referral a Member directly to IEHP Behavioral Health for any BHT services and/or diagnostic needs regardless of IPA. Leverage your professional network, and get hired. How often do raises occur at Inland Empire Health Plan? 2. =========== TABBED SINGLE CONTENT GENERAL, Effective July 1, 2018, Behavioral Health Treatment is no longer a covered benefit solely for Members Diagnosed with Autism Spectrum Disorder. great compensation benefits are awesome for the employee and family. Iehp has grown tremendously over the years which has caused the company to become significantly understaffed and increased the stress levels of the current employees making the employees miserable also due to the increased need of member services it decreased the advancement opportunities everyone in member services are simply seat fillers if you do get the opportunity to advance it is due to favoritism, Local, kaiser medical coverage wknds and holidays off, Understaffed, favoritism, excessive meetings, supervisors need more training. This company was all gilts and glam when you were in the training room but once that training is over and you get to the call center floor beware! I have worked for IEHP since 10/2014 as a temp and was hired on permanent in 4/2015. For someone with a family this place is perfect. If you reach IEHP Member Services after hours, you will be able to leave a secure voice message. IEHP sets employees up for success from training to getting out on the floor there is constant support. The IEHP Community Resource Centers (CRC) are your local resource for healthcare information in Riverside, San Bernardino and Victorville. (800) 440-4347 Ask a question about working or interviewing at Inland Empire Health Plan. Opportunities to Grow. Management was great. What is the vacation policy like at Inland Empire Health Plan?

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