it infrastructure management activities

4 Aralık 2020

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Customers must be regularly surveyed in order to understand if the IT infrastructure meets all requirements to service customers optimally. To cater to these growing demands, enterprises require a scalable IT infrastructure in order to keep customers satisﬁed and stay ahead of the competition. How can businesses extract beneﬁts from IT? qz� � r��k��U��y��%��QA�c�g�ܞ�b��6�-+U Organizations that focus on industry-wide and service provider challenges can improve their management capabilities and provide a comprehensive approach to build, implement, and manage the IT infrastructure. IT project management for beginners sometimes involves web … An event can be defined as any detectable or discernible occurrence that has significance for the management of the IT Infrastructure … IT Operations Control is a central monitoring and control function carrying out operations tasks: 1. What is IT infrastructure management? Additional Resources: Infrastructure Management 101: A Beginner’s Guide to IT Infrastructure Management The ramped up WAN took care of the expanding bandwidth needs of the client and catered to the forecasted exponential growth in e-commerce. Within the scope of each service, we provide a full set of infrastructure operations, IT asset management, server operations, processes monitoring and support activities in flexible packages across all platforms, including and not limited to the following: 1. stream for 1+3, enter 4. �D�4qL��o�Y��o��U8e��=� ə��L.Q��߸��p�̚5"�K|t��vbc{֨^-�%��7. }א_m��?�a�iF�#�&��i�ǳe}ʟ9-�Y�ʾ�p�u>A��L�)J��>Ӏ��s�{ A��-�SG>�=TT��.o��+$*��F��=�i*��_��a1��|��Y�8E1 IT infrastructure management can present itself in many ways, from monitoring for viruses to surveying equipment for signs an upgrade is imminent. Operating Models: Managing IT infrastructure through operating models is the immediate need of today’s organizational environment. CIOs of companies that are unable to streamline and eﬃciently manage in-house IT infrastructure must answer critical questions to develop an appropriate IT strategy: To get the right answers, CIOs need to overcome critical challenges in order to ensure excellence in every aspect of functioning. This information is protected under our privacy policy. Infrastructure operations are processes and activities that support and manage the entire IT infrastructure, systems, applications and data, focusing on day-to-day activities. Reliability: Businesses must ensure that IT infrastructure is up and running consistently 24x7 in order to mitigate business risks involved during a disaster. An enterprise-wide view of the processes and underlying technologies is essential to understand the information ﬂows, applications, and infrastructure, with traceability across all business units. IT infrastructure refers to the composite hardware, software, network resources and services required for the existence, operation and management of an enterprise IT environment. �D�4qL��o�Y��o��U8e��=� ə��L.Q��߸��p�̚5"�K|t��vbc{֨^-�%��7. The infrastructure enables … The services we deliver need to reﬂect the persona of the organization and connect with the personas of the users/customer. <> Reporting: Coherent IT infrastructure management decisions depend heavily on accurate and thorough reporting. ICT Infrastructure planning and design 2. By clicking the download button, you allow us to connect with you using email, phone or post (as provided) for responding to you and for other marketing activities. 12 0 obj <>>> :�QT�B� The oﬀshore delivery team conducted an exhaustive study of the client’s IT infrastructure, which was completed within a short span of time. stream Companies have to be insync with these technologies to be able to provide desired beneﬁts to the customers. Firms that develop capabilities to manage their IT infrastructure and take advantage of the opportunities a robust and agile IT set-up has to oﬀer, will reap important beneﬁts. /8� ��'��]~��n�^��+��/ƍ�w;�uk��ϟ�� A rigid approach to customer needs will negatively impact CSAT and drive customers to your competitors. x�읇E��sz�'�K@@�NB 5�P�AA@:$��4i�w�"-�*�@�`("�U�wg��ݏ��N��~7��k^�B�;;��S>��LH�@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ ��ܹsׯ9xP�ٳ�y�உF��ٵX�7^~��?��OO��@�}([�t�u�ㆌ7�a�zU�Tz饗� endobj We take into account what customers feel rather than just how they rate us, and act upon their feedback to improve continuously. ُ��}��1��ھۺx�bdO �� These include software, composite hardware, network services, and resources. Analyzing customer behavior helps predict future trends and plan accordingly. IT infrastructure management is an eﬀective means to drive business transformation. �(8t��ABO+A�Ի�+Q�{^ ��rp��-�*��H�j��?�׬L�L�N��a#De�1�5��-��B��ۈj�{��&|! Lack of Efficient Data Storage Architectures. Devising an eﬀective IT infrastructure management strategy involving complex systems and processes often takes up a signiﬁcant portion of TCO. CIOs and business leaders are proactively seeking new, eﬃcient methodologies and adopting responsive … Yet each of these need 24x7 support from infrastructure services because of the overall impact they have on the business. <> However, the beneﬁts achieved from these technologies are often elusive as users spend a lot of time in understanding and using them eﬀectively. �p� connections and servers. Emerging Technologies: New, emerging technologies like virtualization for better utilization of IT resources and high-availability conﬁgurations for continuous application availability enable organizations to reduce costs and ensure high ﬂexibility. Solution: The client partnered with Coforge for a high performance next- generation WAN solution across 15 locations in Europe. Solve this simple math problem and enter the result. ϝ;�$��?>��S&�;t`�zgD�7wZ�� 9|��_�_��Үm�� 2�k��ح��X�Y�nE�~}r��_u�;sԛ,Q?��t��۪wsO��'b�t_��9۷�>l`�Bqb>}N��.�ew�'�.S��>�X��'|��ƺ��q݄!��(�6��˽� IT infrastructure refers to various components required to run IT and IT-enabled operations. <> x�� nH@ �'v 10 0 obj According to Gartner, global AI derived business value will reach … For example, a building management system (BMS) provides the tools that report on data center facilities parameters, including power usage and efficiency, temperature and cooling operation, and physical security activities. Infrastructure management is often divided into multiple categories. 11 0 obj 4 0 obj They were on the lookout for a technology partner who could deliver an end-to-end solution towards infrastructure management, apps development and maintenance, WAN design and implementation, and implementation of transformation and innovation projects. Issues quick analysis and resolution 5. Case Study 1: Transportation Business Scenario: The client, a high-speed train service that directly links the UK to France and Belgium via the Channel Tunnel since 1994, wanted to gear up its IT infrastructure for the 2012 London Olympics. 2 0 obj With this understanding and the pressing need to minimize capital expenditure, it is imperative to align IT with business and manage IT infrastructure as a service model. x��X]o�6}7��G��i^~� ��e.�v[��؃��n��,��$[��؎��E��K��dRH��@f�b�Vl1n�&��-��z��i��/��|�nu� '�0�`�L��e1Ă� �W�1�fԺj��uW:�X��+I��}�u��DP�ZcD\G��Y-�]~��"��%��z�D\A��l��T��o��8�)�a�I�b2��t[ �� z?�B ż@��Z(Hh��ٰ�|5��&y zm;f��(�i�x�#�RxÌW�A��~4�ds�{�&� [F �h�h M�hk�{�{Ec�pHB;N�Q��mDnO'a>�_)i�m\"��F�G�5�%�V�X��x�!��W�au��@��ץ�è�8�"�'�Heh�/#�o��E��4:� �mY��o�"0|��kN¦5*@�j�Y��Z�h�K�eT��imE{"V�Q�d�t � H�'"�X�,a�"�g��5�P��;�9Ạ� �4�Ax�B)\�V A��\<2�F� ��J�W��G�P=\m4��m��Σ��G{ ��}$�)��O¯��5�wUi�RmX��D柿�Q�r:�NX��C� IT lifecycle management is defined as the beginning to end process of acquiring, installing, maintaining, tracking and the retirement of an asset. /8� ��'��]~��n�^��+��/ƍ�w;�uk��ϟ�� Solution: Coforge followed an onsite-oﬀshore delivery model (90% oﬀshore-10% onsite) with senior resources working closely with the team at the client’s oﬃce. Console management – monitoring the IT infrastructure through various IT control tools and/or real-time reporting engines 8 0 obj 9 0 obj Consumerization of IT for service delivery. The Infrastructure Manager is responsible for the design, installation, maintenance, and retirement of the systems and personnel that are at the core of an organization. The team of technical consultants rolled out over 17 transformation projects to create a state-of-the-art IT estate. 12 0 obj endstream Support Activities Management Procedures and Practice Requirements, which establishes implementation guidance and procedures; MPTO 00-33D-3003, Managing the Cyberspace Infrastructure with the Cyberspace Infrastructure Planning System, which explains how to use the Cyberspace Infrastructure … o��N��;��lo��!N ��U '�陪��ԕe��,|EeϪ��A�~�A��"�ߞvhټz?Z��2��:9��>�� 3�%촟;�~6��-�l ��H�g��I�*��ə�R��.6�Eꨏ�OP�1� �E;��vl��m��լ�%C ��"�x�ӎ�1P9^��~�{i{�Z�\Q Services installation and deployment 3. Near-real-time information will help in delivering excellent service to the customers and will provide users with the ﬂexibility to work from anywhere, anytime. Most organizations today either maintain their own set of tools and skills to keep IT infrastructure up and running, or opt to partner with a technology specialist to deal with the pressure of driving down escalating maintenance and administration costs. However, there needs to be a focus as much on Cloud…. The traceability should be clearly aligned with the business goals and strategic decisions in order to reduce time-to-market and accelerate revenue realization. Event Management, as defined by ITIL, is the process that monitors all events that occur through the IT infrastructure.It allows for normal operation and also detects and escalates exception conditions. Infrastructure management is the planning, design, delivery and control of the basic facilities, structures, equipment, services and information technologies that serve as a foundation for economic activity. The responsibilities of IT operations control can be broken down into six basic functions: Running Solutions (Back-ups and configuration) Managing Infrastructure Managing Configurations Evolving … <> Increasingly, systems management tools are extending to support remot… ... Concurrently, our past and present relationships with IT vendors in infrastructure… qz� � r��k��U��y��%��QA�c�g�ܞ�b��6�-+U An IT infrastructure project manager consultant is the manager who manages various IT infrastructure needs of the exchange or a project in particular. Infrastructure Monitoring and Incidents management 4. stream endobj Critical and scheduled maintenance 6. @��Mj��As�;�R�˥c��UC>D��9��v��0ƅ4p �� CIOs must adhere to the following three approaches to deliver promised beneﬁts to the enterprise: These short-term approaches can help organizations in bringing down the cost by up to 20%. Diﬀerent industry verticals need specialized infrastructure services. Every second, they are making their presence and preferences known through different media. endobj How can IT infrastructure usage be optimized and made secure? But with the right strategy and management approach, businesses can successfully leverage coherent IT systems to maintain their competitive edge. To ensure cost eﬀectiveness and maximum beneﬁts out of the cutting-edge tools, technology, and platforms, we recommend and leverage right-ﬁt partners. Poor integration and balance may result in ineﬀective support for business goals or high maintenance and administration costs. endstream Enterprises seeking competitive advantage must provide easy access to reports, dashboards, tools, and other systems to ensure visibility to the infrastructure management services. INFRASTRUCTURE AND OPERATION MANAGEMENT SERVICES The strong competition within the IT industry spurs businesses to enhance and develop new skills and expertise. <> E.g. CIOs and business leaders are proactively seeking new, eﬃcient methodologies and adopting responsive systems and processes to bridge the gap between operations and business. These include: Regulations and compliance requirements have major implications on customer business needs that must be addressed eﬀectively in order to remain competitive. ?J[ۭ��$.�оm�"��y�׏��H��Կ��蟿޿v��jլ��{ �Ĭ�S�� u��&��w�n��r�k��Z5q=]t��Yk��^ۺyM�]&}%J��x`��#㇆U(�O1 _0��oٔشI��hذ^�Gn�ؾ>:�E�, > Among other purposes, infrastructure management seeks to: Reduce duplication of effort; Ensure adherence to standards; Enhance the flow of information throughout an information system; Promote adaptability necessary for a changeable environment; Ensure interoperability among organizational and external entities; Maintain effective; change management policies … :�QT�B� Managing new, emerging compliance and regulatory needs while still adhering to the old has generated the need for cost-eﬀective technology frameworks and services that service providers need to cope with. endobj Especially, IT … How can IT companies provide eﬃcient support for internal and external clients? <> A comprehensive IT infrastructure typically consists of heterogeneous components including complex servers and storage environments, business applications, network and security environment, operating systems and tools, and databases. This can include software development activities, such as programming a simple mobile app or a large scale software system. 06-01-2013 - IT Infrastructure Implementation Process & Checklist. 10 0 obj ϝ;�$��?>��S&�;t`�zgD�7wZ�� 9|��_�_��Үm�� 2�k��ح��X�Y�nE�~}r��_u�;sԛ,Q?��t��۪wsO��'b�t_��9۷�>l`�Bqb>}N��.�ew�'�.S��>�X��'|��ƺ��q݄!��(�6��˽� <> Performance tuning, usage optimizatio… Organizations must also have tools to help generate dynamic reporting capability and create a portal to store reports for easy access so that it is easier to analyze trends. How can businesses secure applications and store business data safely? 6 0 obj They were scouting for a technology partner capable of recommending a strategy wherein regulatory approvals are received in all jurisdictions where it operates. This style is even more flexible than the iterative approach by condensing timelines into shorter activity bursts called sprints. Service Level Agreements (SLAs): Organizations need their IT infrastructures to be available and performing optimally at all times. endobj 24/7 IT Infrastructure Monitoring and Support Services to Ensure Your Business Continuity. endstream Infrastructure management products are available from a number of vendors including Hewlett-Packard, IBM, and Microsoft. However, managing them eﬃciently is a challenge even for the most seasoned managers. %PDF-1.5 x��1 �Om O� �� <> x�� nH@ �'v endstream They were seeking to connect all client oﬃces and stations through a new Wide Area Network (WAN). <> One of the most important tasks in IT infrastructure monitoring is timely identification and reaction to possible … <> 7 0 obj 3 0 obj >ǳL+u| OH�?�dN�Z5қ5�_��ah�R��g_:s:�)��r�x��? Empathy: Our focus on specialized industries has helped us contextualize our services and service levels to deliver empathetic customer experiences. stream >ǳL+u| OH�?�dN�Z5қ5�_��ah�R��g_:s:�)��r�x��? Having a robust and agile IT infrastructure is fraught with challenges. Other beneﬁts included: IT Infrastructure Management: The Road to Transforming Business. IT infrastructure management is an eﬀective means to drive business transformation. To maintain a dynamic and resilient IT environment, businesses need to eﬀectively manage the IT infrastructure. � ��__ I�T9@�G�K�.Y��O�ț�¸�K�x3WΜO��DG��s�q�+��+O��?L�MvY��[dp��p��>(S��oW��Kx��̙�P=�ꫯ�/ <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 552 732] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Customer Satisfaction (CSAT): Listening to customers is vital for businesses to prevent dissatisfaction among customers. endobj Facilities management encompasses a range of disciplines and services to ensure the functionality, comfort, safety and efficiency of a built environment — buildings and grounds, infrastructure and real estate. endobj They also wanted to setup a helpdesk to provide multi-lingual support for operations in the UK, France, Belgium, Switzerland, and the Netherlands. IT project management may also use an adaptive lifecycle, such as those found in Agile methodologies. Abstract. In addition, Coforge consolidated one primary data center and a data room center. endobj <> How does IT help in enhancing customer satisfaction? The goal of IT infrastructure management is to achieve overall effectiveness of IT processes, policies, data, human resources, equipment … <> endobj Organizations must balance human aspects, level of integration between the tools chosen, and security. '�bl��>ZU�:�F��.y��_|V��> Companies need to choose their operating models carefully in order to ensure maximum proﬁt and better investment returns. Immediate adoption of these technologies will translate as lower overall cost and increase in revenues. management activities Types of Computers IT Infrastructure: Computer Hardware Client/Server Computing IT Infrastructure: Computer Hardware Figure 4-2 In client/server computing, computer … Our knowledge of IT support services helped the client and we embarked on a program providing: Value Delivered: With Coforge’ technology infrastructure support, the client achieved multi-million-dollar savings. ?J[ۭ��$.�оm�"��y�׏��H��Կ��蟿޿v��jլ��{ �Ĭ�S�� u��&��w�n��r�k��Z5q=]t��Yk��^ۺyM�]&}%J��x`��#㇆U(�O1 _0��oٔشI��hذ^�Gn�ؾ>:�E�. Emerging technologies such as Cloud Computing and mobility are rapidly changing the business landscape. Knowing consumers is…, Virtualization is an important strategic decision and can transform your IT to meet business expectations and move organizations closer to dynamic IT…, Cloud has become the sine qua non and a critical ingredient of most successful businesses today. In order to reduce the cost involved in managing IT infrastructure while meeting Service Level Agreements (SLAs) companies need to focus on the following industry-identiﬁed challenges: Pricing: In today’s turbulent economic environment, there is tremendous pressure on organizations to reduce the cost involved in IT infrastructure management. 6 0 obj Value Delivered: Coforge’ solution aligned with latest industry trends provided a premier customer experience. �7�rѼ��9V��B�jhA��q`bCv�QD��%�� e1rzX` Decommission little or never used applications, Re-evaluate the cost of managing applications and adjust SLAs based on their utility, Higher availability of IT resources resulting in better functioning of systems and applications, Higher availability of business systems including the website, Reduced operational cost by approximately 30%, Increased response times for business critical applications, Achieved 100% virtualization using Virtual Desktop Infrastructure (VDI), Reduced manpower and improved SLAs for service delivery, Centralized service desk and Business and Commercial Operations (BCO) to work in tandem with command center, Centralized operations management and enhanced reporting framework, enabling clear demarcation of IT assets, Vendor-neutral approach for upgrading existing network inventory, Automated and integrated service management tools with Netcool, A single view of IT operations through an integrated command center for Network, OS, Storage, and Information Technology Infrastructure Library (ITIL), Time-based access control lists on backup links, Proactive monitoring from Integrated Command Center, Increased time eﬃciencies due to transparent business view, Saved costs by 30-40% in the end-to-end upgradation exercise as compared to as-is upgrade, Rendered consolidation of existing tool environment, Provided cost-eﬀective implementation of centralized knowledge base across all process/ technical tracks, Increased support utilization resulting in 15% cost savings, Reduced costs by 20% and enhanced security, Enhanced capturing of support metrics leading to higher C-SAT. stream endobj In order to make accurate business decisions, organizations must generate regular reports to understand the activities and performance of the current IT infrastructure. This role requires solid infrastructure … <> Any unwanted downtime and degradation in performance can lead to loss of revenue. %�� Challenge - Cloud storage has taken over in most of … stream Right Tools: IT infrastructure can be managed eﬃciently by deploying mature processes and relevant tools available to businesses. Tackling the challenges will also help organizations to align infrastructure with their business goals and transform it into a more business-aligned unit. Since most organizations outsource their IT infrastructures to third-party technology partners, stringent and comprehensive SLAs are essential to ensure high standards of IT service. Once an organization plans for eﬀective infrastructure management, customers are bound to achieve the desired business beneﬁts. The success of an organization depends on how swiftly and smoothly they adapt to changing customer and IT infrastructure demands. Some of the tasks … An eﬀective IT system works like a well-oiled machinery, integrating functions, breaking silos, and delivering premium business beneﬁts. It includes: Operations and maintenance; Communications management; Emergency management … We also helped create a multi-lingual, multi-location helpdesk, and were responsible for end-to-end SLAs for operations, third-party contracts and transformation projects. � ��__ I�T9@�G�K�.Y��O�ț�¸�K�x3WΜO��DG��s�q�+��+O��?L�MvY��[dp��p��>(S��oW��Kx��̙�P=�ꫯ�/ How can companies save costs, reduce Total Cost of Ownership (TCO) and align it with evolving business requirements? endobj Customers demand bigger and better quality of service at lower costs. Eﬃciency: An eﬃcient IT infrastructure ensures low wastage of resources, high productivity, and improved decision-making capabilities of the IT personnel. ُ��}��1��ھۺx�bdO �� x��1 �Om O� �� 9 0 obj For IT project managers, infrastructure implementation Waterfall process and task list, project delivery. 11 0 obj Our vast vertical-speciﬁc experience helps us understand and identify these specialized infrastructure needs and bring this understanding to enable the CIO to create a business-centric view of IT rather than an IT view of IT. 7 0 obj endobj These all add up to overall … endobj <> Infrastructure Management (IM) or Infrastructure Management Services (IMS) is a growing service offering among the outsource providers to deliver IT infrastructure management services remotely either from onshore, near-shore or from offshore locations… The beneﬁts to the client included: Case Study 2: Entertainment Group Business Scenario: The client is an American public gaming corporation that owns and operates multiple brand assets including 50 casinos, hotels, and seven golf courses. x�읇E��sz�'�K@@�NB 5�P�AA@:$��4i�w�"-�*�@�`("�U�wg��ݏ��N��~7��k^�B�;;��S>��LH�@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ �@ ��ܹsׯ9xP�ٳ�y�உF��ٵX�7^~��?��OO��@�}([�t�u�ㆌ7�a�zU�Tz饗� <> Partnerships: As much as we rely on our own proprietary tool-sets, we also understand the power of leveraging rapidly evolving external technology ecosystem. Infrastructure Management (IM) is the management of key operation parts. Systems management includes the wide range of tool sets an IT team uses to configure and manage servers, storage and network devices. 1 0 obj Other services remain internally focused— enabling cost-eﬀective, eﬃciency-driven or collaborative operations. To become more ﬂexible and agile, businesses must manage IT infrastructure based on their clients’ business needs. This paper discusses the challenges service providers face in managing IT infrastructure and lists out solutions for their eﬀective management. stream This includes policies, processes, gear, data, human resources, and external contacts. The company was looking for technology infrastructure support in the US that included mature, secured, robust, and tested network and Windows server, storage backup and IT service management. endobj All these components form the core of every business. This can be done by creating a back-up of servers, Cloud, remote disaster recovery center, and automated scripts. Artificial intelligence (AI) impacts. Any organization must eﬀectively match IT resources to their business needs. endobj Delivering Personalized Digital Banking Experience, Today, consumers are uber-connected. endobj 8 0 obj endobj Life, Annuities, Retirements & Supplemental, Security Controls and Technology Management, How Virtualization Can Make You an IT Powerhouse, Cloud Advisory: Powering a New Paradigm with Customized Cloud Deployment Solutions. Some of these services impact the organization’s brand; some impact the revenue; and some impact the way the customer is served. How can IT services be deployed within budget and faster than competition? <>

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