It’s actually very simple. Score Card measurements are achieved, Compliance and risk management. - Instantly download in PDF format or share a custom link. Customer Service Manager, 9/09 to present Customer Service Representative, 10/08 to 9/09 Promoted to management position to recruit, train and supervise 25+ customer service reps and cashiers. Always challenge status quo to work on process improvement, Interact with internal team (sales) and external (customers) to provide and process information in response to inquiries, concerns and requests about products and sales order processing, Performs all duties in full compliance of all regulations and in a manner consistent with company policies and procedures, Manage weigh-bridge activities - weighing trucks (in/out), Order management/Process sales orders/Issue invoice, Customer service, Frequent contacts with customers, Assist on customer inquiries, To monitor the progress of production run to meet the daily delivery schedule of the customers, Communicate with transporters/arrangement of lorries for prompt delivery of goods, To support the team in additional logistics and customer service related tasks, To carry out any other duties as required by the superior, At least 6 years of related customer services experience (candidates with more experience will be considered for Customer Service Supervisor), Proficiency in computer application, especially in MS Word and Excel, High threshold for paperwork and data entry, Independent, well-organized team player with strong communication skills, Proficiency in both written and spoken English and Chinese (Cantonese and Mandarin), Exposure in SAP Order process module will be an advantage, Experience from FMCG industry is highly preferred, Ensure the accurate and efficient processing of customer orders and the service levels are not compromised, Enforce Sales Order Processing in accordance with internal audit procedures, Liaison with Logistics Manager & the Logistics Service Providers (LSP’s) to prioritize orders and deliveries and validation of delivery dates in line with agreed customer schedules, To promptly resolve customer queries & ad hoc report requests in a professional manner, Accurate processing and communication with customers during Inventory allocation, Work with Credit Services to solve any customer credit issues, Work with Credit Services on any customer set up either master data or pricing, Maintain most updated CMIR (Customer Information Record) & ensure smooth EDI PO & invoices interface, Work with IT to standardize / revise orders’ interface window as necessary, Ensure proper filing of customers PO & SOP documentation, Support regular reports on sales order status or any sales data, Preferably with experience working in teams, Strong Supply Chain & Logistics Knowledge, Good command of both spoken and written English and Japanese, Good problem solving skills, ability to work under pressure or tight timelines and being able to multi-task, MS Office Applications – intermediate or at least elementary, Established training and development plan, Be fully familiar and updated with Damco service scopes, service patterns, acceptance policies and, all other matters of the same nature, Attend to e-mails promptly and not later than close of business on each day, Receive and confirm bookings received from vendors/customer as nominated in timely manner, Follow up sales opportunities from time of quotation till the shipment is finally released to consignee at destination. According to Bureau of Labor Statistics, the customer service resume is expected a sharp increase in growth rate of up to 10% until 2024. Important action words in the resume bring unique and technical efficacy to your claim. Referencing to Strategic Team Building Skills or Resolving 500+ Issues with E-Commerce products in a week with 100% Accuracy, Speed and Efficiency will solidify your technical foundation in the industry. Depending on the type of role you are applying for, we may contact you to arrange a brief telephone interview to discuss your experience in more detail, Interview: If your application is progressed, we'll invite you to attend a face-to-face interview. hotline CSE), Ensure calls are answered to meet the individual KPI, <10secs, AHT<420secs, SL: 90%, Any other duties as assigned by Singtel Supervisor / Manager, Diploma in any discipline, preferably in Business Administration, Experience in Customer Service will be preferred - those with Telco experience will have an advantage, Experience in dealing with customers and able to work well with ALL level in an organization, Good customer service and effective communication skills, Able and willing to interact with all types of customers, Enjoy providing customer service to others, Be prepared to handle paper work and work in desk bound environment most of the time, Meticulous in carrying out the assigned tasks, Ability to work under pressure; Strong management and computer skills, Well organized with good documentation, high agility and adaptability, Competent in Microsoft Office Suite, very good in MS-Access & advanced excel, Ability to interact with people at all levels, Ability to perform in a high speed, demanding and Conflicting environment, Mindset of Excellent process execution and continuous improvement, Flexible enough to deal with multiple issues at the same time, able to maintain a constantly high level of alertness, 3-6 Years Experience in Telecom Billing & Settlement Operation, Responsible for of end to end provisioning and delivery of international transmission service for TATA Comms capacity and as well as the capacity of other carriers on consortium cables, Responsible for maintaining complex and diverse set of database accurately, report and schedule preparation flawlessly with zero error as it involves financial implications from IRU and Consortium parties’ perspective, and supporting NOC and CLS for accurate database for multiple systems, Well aware about various tools available internally like Cramer, BPM, NAS etc. Share the booking confirmation to customers and trucking agents, Manage carriers to make sure they perform as per SLA, Manage trucking agents to deliver containers to customers’ warehouse for loading. To prove your efficacy in being an excellent customer service executive to the hiring manager, you must draft a unique and technically sound Customer Service Resume that answers the needs of the recruiter. International Customer Service Representative. Always send a customer service manager cover letter with your resume and … Karen has superb interpersonal and communication skills, coupled with … Over eight years’ experience as senior manager in Customer Service departments of organizations. Update progress to Team -Leader / Sales in charge / Nominated offices if required, Arrange booking with airlines booking team, Update systems & release invoices to customers, arrange payment to suppliers, Collect documents from vendors and dispatch to the right receivers if requested, Ensure to follow Damco’s global guideline for operations activities, Ensure the systems related KPIs meet requirements (timeline and correctness of MODS update, FACT, ICB, ect…), Keep destination offices/ client owners/ customer informed of changes which may affect the agreed cargo planning, Ensure all applicable freight and charges are collected from relevant parties (suppliers/ clients/ destination offices, etc. For those with gaps in a resume, functional format fits the best! A Profile Statement refers to the gist of the certifications and facts furnished ahead in the resume that makes you an unparalleled Customer Service Representative for the job. BLS claims that Customer service representative earns annual wage in the range of $30,000 to $65,000 at present. Enter order message correctly into SAP, Handling complains with good communication skill. Your resume title to summary, achievements, and format of listing educational qualifications must captivate the hiring manager and outsmart the other candidates. Pro Tip: Let’s say you … A variety of customer service computer software and apps are ideal technical terminology to woo your recruiter. It is recommended to be specific with technical terminologies that can magnetize the manager to continue until the end of your resume. To do so, you must mention your past employer alongside the aspect of the business and net financial worth or reach of the business by referring to your own customer service duties at the job. ), Knowledge of Documentation, Website Development and Team handling, Proficiency in Computers and Applications like MS suite, Able to lead and guide large audience of experts in Telecom in and off meetings, Able to guide subordinates for internal processes and Project formulations & implementations, Should exhibit Team Building & believes in Team Work, Good understanding of SDH and DWDM technologies, Working Knowledge SDH/DWDM Multiplexers and Testers, Knowledge of Copper, UTP and Fiber Cables handling and Testing, Basic hands on experience on routers and switch an advantage, Networks Project Implementation experience an advantage, Analytical, Troubleshooting and customer interfacing skills, Multitasking Skills and ability to work under pressure, and meet stricter timelines, Education – Graduate Engineer (Electronics , Electronics & Telecom, Computer Science), TCP/IP, MPLS VPNs - Layer 2 & 3 VPNs, BGP, OSPF, IP QoS, MPLS QoS, Switching (MST), Cisco platforms 12000, 7600, 7200 & GSRs, Cisco Switches 6500 series, Force 10 series routers, 4) Will involve live testing with the customers, 5) Co-ordinate with customer and internal teams, 6) Provide details/records as and when required, 2) Should be conversant with GSM call flows, 2) Carry out day to day activities of the Department, 3) Carry out the activities as per the plan and standard procedures, 8) Follow up with customers and supplier to get the issue resolved, 3) Should have good knowledge of A2P messaging, Good knowledge of order and implementation managementalong with focused customer communication, Working experience of managing complex orders and end to end delivery cycle of data WAN & MPSservices, Ability to priorities assigned tasks / orders as per business rules and customer requirements, Strong verbal and written communication skills(English), Excellent understanding of defining milestones, tracking of deliverables and real time change management support while ensuring high degree of precision, Knowledge of problem investigation and impact assessment of 3rd party dependency on delivery dates, Experience in customer satisfaction survey process and handover documentation, BCOM Graduate, with Telecom billing background, Minimum of 2 years of billing & collections experience of which majority should be on core collections, Good knowledge of the Billing applications/Payment Accounting, Should possess good hold on bringing CSAT, Well versed with MS office and all EXCEL related task, Assertive with good negotiation skills & Inter personnel skill, Strong man management and analytical skills, Cross functional Team work - Collaborative work style, Experience in telecom Collections domain – minimum 2 years, Showing active participation in both organisational preparation and execution by supporting with the facilitation of, Logistics of customer’s onsite trainings and customer’s visits, etc, Previous work experience in a B2B customer service environment, Native or fluent second foreign language among Swedish and/or Norwegian and/or Danish of advantage, With the customer’s best interest in mind, the TSA shows outstanding problem solving and technical skills to effectively solve customer’s question and / or technical challenges within SLA, Accurately document all customer interaction, research and resolution in CRM system, Acquire product knowledge to competently demonstrate the products and services we sell, Assist customers with installation of product user interface and site navigation, Internal systems knowledge such as CRM, admin tools, website and production systems, Provide login, search, usability, and technical support for multiple proprietary products and services, Provide high quality customer support to internal and external customers via phone, email, Train, support, research, resolve and respond to inquiries and escalations received from internal and external customers, Escalate issues to second level team when necessary, Professional attitude and positive demeanor at all times, Provides customers with regular; as per SLA, updates on customer incidents and service outages, Proven experience of a customer service in technical contact center environment or equivalent experience, Higher education qualifications preferred, Problem Solving and basic technical skills, Ability to multi-task and handle incoming calls as well as emails, Basic knowledge of various Operating Systems, database strategy, basic networking concepts (i.e. What does a Customer Service Manager do? The latest format of furnishing the experience section in a resume is using condensed statements that are divided into orderly bulleted points. Ensure Dept. If you attend an interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome, Handle customer requests by phone and e-mail, Experienced with Customer Care, internet and hotel industry, Fluent in both written and spoken English and Japanese, Available Full-time (40 hrs/week) and flexible in work schedule, In possession of Japanese Citizenship, Japanese Permanent Residence or Work Permit, Degree holder in Economics/Business Administration or Degree in Shipping or Logistics management, Must have at least 2-3years’ experience in logistic, shipping line/freight forwarding/export business/manufacturing, Possesses strong hands-on experience in shipping arrangement, Understand of logistic and shipment process especially on export, Technical skills : Preferably with SAP experience in a manufacturing environment, Good time management skills to deal with multiple priorities, Pro-active / creative and decision making, Pro-active and creative in problem solving, Take full responsibilities and end-to-end ownership of counter operations, Ensure to provide a second-to-none customer service at the counter, Engage in constructive problem resolution and provide solutions to counter customers, Manage effectively customer expectations in normal scenarios and during contingencies, Build rapport with customers, by developing a strong relationship, understanding their business needs, and by generating trust via customer mirrors, customer workshops, and any other initiative, aiming at supporting and safeguarding customers business, Develop and execute customer service initiatives to make customers feel trusted, cared for, and pleased, Be an internal role model by representing the voice of the customer across all functions while protecting Company’s interests, Be a motivator, have a positive attitude, good communicator and promote engagement across functions to deliver the best possible experience to our customers, Fluent in both written and spoken English, Available Full-time and flexible in work schedule, Already have work permit in mainland China, 3+ years related experience in customer service, Strong written, verbal skills in both English and Vietnamese, and telephone skills, Understanding of applicable computer systems, such as Microsoft Office and functional specific software, Receive carrier booking request from customers and place booking with nominated carriers. Hence, you must prove that you have a proven record of meritorious and flawless academic records to befit the qualification criteria. Demonstrating a high degree of commitment to resolve customer needs. Working with other function to find out solution and feedback to customer, Providing pre-sales service and after-sales service to customer, such as: lead time check, delivery check, invoice issues, work flow inquiry and so on, Familiar with all ERP system we used. The goal of a professional resume is to establish your expertise in customer service duties confidently to the hiring desk. Customer service … formulate and implement customer service policies and procedures. Flexibility and ability to manage own workload with minimal supervision, Excellent telephone skills, alongside oral and written communication, Understanding others and the ability to influence, Advanced user of Microsoft IT packages including word, excel and email, Ability to quickly learn new systems and processes, Promote the Booking.com culture within your colleagues, Fluent in both written and spoken English and Turkish, Available Full-time (40 h/week) and flexible in work schedule, In possession of a valid work-permit for Germany, Meet Customer Experience (CE) target set by management, Coordinate and process New Mobile Applications, SIM Activation, Line Transfer, Activation of VASes, Re-contracting, etc, Attend to customer enquiry in an amicable and professional manner, Attend to mobile enquiries in person (for on-site CSE only), through calls and emails. Remember to use action verbs that are unique and relevant to the job offer to impress the recruiter right away according to these trending customer service resume samples –. Customer Service Manager Job Responsibilities: Maintains customer satisfaction by providing problems-solving resources. The best way to write an objective in a professional resume is by customizing your core technical skills to fit the needs of the recruiter. Sample customer service manager resume. You probably know you can escalate to a manager, or even higher, to "executive" support. Your industrial experience of customer service is the core foundation of your resume. If your education was discontinued midway, listing your college or university name with your specialization is considered straightforward. Manage effectively all system transactions related to Orders, Claims, Returns& Refusals (CRR), Understand the customers contact and order methods/frequency whilst promoting efficiency of tools to achieve error free data, Understand system alerts indicating order, delivery or billing/credit control issues surrounding the order process, Prepare, attend, participate and communicate in cross stream meetings such as daily, weekly operational reviews, Resolve issues/ problems utilizing Nestlé Continuous Excellence tools, Liaise with customers (where possible) to review order schedules, non-adherence to agreed order cut offs, alignment on material/ product master data thereby building a good rapport with customers, Microsoft applications: Word, Excel, Outlook, Strong Customer Service mind set and approach, Understanding customers needs to offer the most appropriate products, Building long term customer relationships, Follow all agreed processes and procedures both Speedy and customer, Excellent management of Operations Schedule, The Ascend EPOS and eCommerce solution is at the center of Trek Bicycle’s Continuous Improvement Programme, providing retailers with an integrated solution to manage their businesses and provide an effective online presence, The support team cover all aspects of the programme and the wider business processes it supports. As leader of customer care department, has taken key role in improving customer experience through the following tactics: mentoring, directing, supervising overall functions and staff of customer service … A Customer Service manager resume should include much of the same, with the most relevant job experience given priority. Demonstrating a high degree of commitment to resolve customer needs (order placement, pricing confirmation, volume adjustments, quality complaints, etc. The objective in a resume is the soul of your job application. Record sales leads, new valuable contact information. (Mainly using Word and Excel), Willingness to take initiative to solve problems, The ability to get things done / deliver results to agreed customer standards, Team skills, you will need to work with several departments to ensure that the, Claims management function is working to its full potential, so it is essential that, You are able to communicate efficiently with each department, Provide high level telephone and e-support (web forms, e-mail, and web chat) on Dow Jones Private Marketes suite of products and services by assisting customers with queries concerning product navigation, content, billing/account administration and first line technical support, Provide advanced search assistance to our Private Markets customers, Act as the single point of contact for customer issues, logging all issues efficiently and accurately, Provide guidance to global team members that assist with first level Private Markets support, Understanding of corporate intranets and integrated knowledge solutions, Sound judgment with the ability to solve problems, Ability to understand complex product knowledge and identify appropriate solutions, Process subscription queries and orders made via subscription websites, fax, telephone and email, Engage in active telemarketing to renew subscriptions with an emphasis on maintaining the average renewal rate throughout the year, Assist Regional CS teams on customer requests, queries and feedback, attending to queries and resolving complaints within an efficient turnaround time, and driving a first call resolution, Log incoming and outbound calls, generate tickets and interactions in the customer relationship management system, Maintain good working relationship with distributors & subs-agents and ensure that all new orders and renewals are followed up appropriately, Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer's enquiry, Submit daily and weekly reports to CS Managers to show number of welcome calls made, queries received and responses to renewal efforts, as well as the KPI reports in theService Cloud system, Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information, Showing active participation in both organisational preparation and execution by supporting with the facilitation of;-, 2+ years of work experience in a B2B customer service environment, Native or fluent second foreign language among Norwegian, Swedish, Finnish, Danish and Dutch, Provide support to the order processing function throughout the life cycle of the order, Liaise with customers on all aspects of the order including queries, complaints etc, Provide five star customer service at all times, Provide administrative support to the accounts receivable department, Answer all incoming phone calls and emails from clients, Process approval for marketing signage's license, Coordinate with government agencies regarding office related works, similarly with suppliers of admin jobs, Reply to incoming calls/ emails/ inquires for products and prices, PreparingCustomer invoices for submission, Minimum 2 years experience within a Reception, Administration or Customer, Proficiency in Excel Word, PowerPoint and Outlook, Knowledge of various systems (Oracle and SIEBEL), Experience of working to Service Level Agreements, Be able to use Microsoft word & Excel to an advanced level, Be able to use their initiative and think on their feet, Has previouslyworked in a KPI driven enviroment, Previous experience in a B2B customer service environment, Experience with Stealth ERP system is a plus, Previous experience in customer service roles; experience in luxury and/or fashion environments is a plus, Excellent working knowledge of Office Pack (Excel, Power Point, Word), Working knowledge of Stealth and JOOR is a plus, English language spoken fluently; knowledge of Italian and French is a plus, Assist subscribers by providing advice on the phone to solve their problems, Raise tickets to report problems and monitor for resolutions in a timely manner, Refer to partner airlines with regards to booking irregularities and co-ordinate and escalate as needed, Prepare briefings daily to inform subscribers on a variety of issues, Maintain good relationships with internal stakeholders, and external partners, Monitor and log all incoming and outgoing calls, Prepare weekly reports for logged calls and do analysis, Conduct Reservation and Ticketing training for subscribers, Plan and administer training courses for both subscribers and interal members, This role is a part time position to work Thursday & Fridays only**, To ensure that every customer sales enquiry is dealt with through the appropriate sales process, To ensure that incoming/outgoing telephone calls are answered in a professional and timely manner, Answering daily calls in a courteous/friendly manner, To manage incoming calls and transfer calls, where appropriate, to the relevant department, Dealing with the running and accounting of all administrative operational systems, Provide a friendly and professional welcome to all customers, Effective Inbound telephone support of client/customer related queries, Identifying opportunities to expand our capabilities through valuable customer feedback, Performing customer and client verifications in line with Barclays policies, Obtaining valuable feedback from new customers, whilst also ensuring that they have a sound understanding of their finance product, Providing optimum levels of customer service by answering queries accurately and professionally, listening and developing a rapport with the customer and taking all necessary action to resolve, Communicating and coordinating with internal departments, Call centre experience preferable but not essential, Minimum grade C GCSE Maths & English or equivalent, Numeric, oral and written language applications, Able to cover various shift patterns between 9am and 8pm Mon- Sat & 10am-6pm –Sun, Part time opportunities available ( Evenings and Weekends), Ensure enquiries are handled in a timely manner and good quality, Strive to deliver exceptional customer support, Closely co-operate with internal stakeholders where required, At least 2 years in a customer service position, Experience in handling customer complaints, troubleshooting and resolution, Experience with MS Word, outlook, Excel, PowerPoint and utilizing a CRM, Capable to work under pressure due to workload and emergency technical matters, Working with different business systems to resolve issues, Good time management to work on different tasks each day and multi-task, Maintain good relationship with customers, Willing to Learn and an ability to quickly grasp the business process, Good understanding of supply chain functions, Liaison with internal and external parties, such as shipping lines, banks, government agencies, Champion process improvement, innovations and cost savings, Coordination & planning experience (minimum 3 years experiences), Logistics/Supply Chain/Transportation experience in manufacturing environment (minimum 3 years experiences), LC knowledge and experience in LC negotiation with bankers based on UCP600, Adaptable to world changing environment like economic environment and political situation which will affect customer requirements and freight and liners dynamics, Coordination & planning experience in shipping (minimum 3 years experience), Logistics/Supply Chain/Transportation experience in a manufacturing environment (minimum 3 years experience), Diploma in Engineering or equivalent experience; GCE ‘A’ levels with minimum 2 years’ customer service experience, Experience with BaaN would be an advantage, Good Export Shipping, Letter of Credit Knowledge, Good customer service and interpersonal skills, Deliver consistent excellent service over the telephone or non-phone means to internal / external customers on corporate banking products, Provide advisory service / insight to cope with customer needs, Provide escalation support to a team of customer service officers, Ensure the adherence to professional standards of behavior & conduct in dealing with customers & fellow customer service officers, Handle ad-hoc projects or customer issues analysis, Provide one-stop service to credit card customers by handling phone enquiries and processing applications to enhance customer experience, Implement customer retention programs and identify cross-selling opportunities proactively, Ensure all operational and sales activities are in full compliance with both internal and external regulatory and compliance requirements, Handle calls promptly by providing accurate and timely information, alternatives and solutions to customers on products and services, Respond to customers’ queries and concerns with the aim of achieving first call resolution, Follow up promptly with customers to resolve issues, Provide customers’ feedback to respective business partners in order to improve customer experience, Introduce and educate customers on the self-service/automated banking channels, Has a passion for service.

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